Shipping Information

All of our string orders are packed, labeled and shipped on the same day of receiving your order.  Usually all of our shipments go out by 4 PM every day.  Any order received after that time, will go out first thing next day.  Most are pretty amazed at how quickly they get their strings!

Free shipping.  We do not charge for shipping on orders of $30 or more for domestic (USA), $95 or more for Canada and Mexico, and for the rest of international, $100 minimum.  A helpful hint when reviewing your order in the safe shopping cart:   When placing your order and of course getting the shipping taken off, the computer will do that for you in the shopping cart.  If you are one penny less than the minimum (in your total string selection) there will be shipping charge in the shopping cart when you check out.  If there is, don't worry, you won't have to pay that:  You can just simply go back and change or re-select whatever you like to get up to the minimum.  Of course this operates in the same manner for the Canadian-Mexican and all other International orders.

How we send your strings.  We ship your strings most usually through the United States postal service.  Despite all the rumblings of their service, we find them still to have the most reliable service!  For the Free USA shipping, your strings will come fully insured, via United States Postal Service, USPS First Class mail (usually 3-5 days.)  For Canadian and Mexico and all other International customers, your free shipping is sent by USPS International First Class.

For urgent orders, you can also overnight your strings.  These are shipped via USPS Express.  For domestic orders (within the USA) these go out and are received pretty quickly.  If the order is received by us, by 1PM (Phoenix time) we can ship them out usually so that your strings will arrive next day.

Shipping overnight to Canada and other International countries.  While we can surely ship your strings out the same day we receive these orders, it is usually your country's customs office that can delay a shipment.  We have no control over this and there is no difference than if we would ship on UPS, DHL or FedEx.  There is always a customs delay, but usually only a day or two. Mostly then (for international), it's better to just ship International First Class (for free shipping) and wait.

Trouble with the shopping cart accepting the order for your destination.  We ship everywhere and sometimes a customer will have a problem with the secure shopping cart accepting the order.  This is most usually because the wrong shipping method is checked at the top of the cart.  If you are shipping to New Zealand, don't pick USPS Priority Mail (seen below), pick either the First Class International (Free) or if you are in a hurry, you can get the EXPRESS (not shown here.)

In the shopping cart, you will see your shipping choices near the top, center of the page: